SCE | Wildfire and Disaster Assistance for SCE Customers

Summer months have arrived which means it is officially wildfire season here in California. Even though our state experiences wildfires year-round due to various components like the drought and heat patterns, June-September is the peak periods for our regions to be affected. In order to stay prepared for any possible events or disasters, read the information below.

If you have been impacted:
Southern California Edison is here to help our customers impacted by the recent wildfires. Customers are eligible to receive support from SCE in a variety of ways that can help ease their recovery. If you have been impacted by a recent wildfire and in need of assistance, please visit https://www.sce.com/safety/assistance-center

How SCE can help:

  • Waive deposit requirements for affected small business customers seeking to reestablish service to a new location. SCE does not collect reestablishment deposits from residential customers.

  • Discontinue billing for homes that have been destroyed, are deemed uninhabitable or have evacuation periods.

  • Offer reasonable payment plans to help ease the financial impacts resulting from the disaster event.

  • Suspend disconnection for non-payment, when necessary.

Programs Available to SCE Customers:

  • California Alternate Rates for Energy (CARE)

    • This program offers income-eligible customers an approximate 30% discount on their monthly utility costs.

    • To learn more about this program you can call SCE directly or you can visit the SCE CARE webpage.

  • Medical Baseline

    • This program is for customers who are reliant on electrically operated medical equipment. This program provides customers additional electricity per day at a discounted rate, helping to reduce monthly utility costs.

    • To learn more about the program and to complete the application visit their website or call SCE directly

Get in Touch
When major disasters strike, SCE has a dedicated Customer Support Team to help impacted customers. If you have been impacted by a disaster, SCE is here to help: Please call at 1-800-250-7339 from 6 a.m. to 9 p.m. Monday through Friday, or Saturdays from 8 a.m. to 5 p.m.

SJVCEOSCE Safety and Preparedness, Wildfire Mitigation, Wildfire Safety, Disaster Support, CARE, Medical Baseline